We want shopping for home decor to feel simple and straightforward. If something is not right with your order, please contact our customer support team. We will help you understand the available options and guide you through the applicable return or refund process.
1. Return Eligibility
We accept eligible returns within 30 days of delivery.
To qualify for a return, an item must generally be:
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Unused
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Undamaged
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In its original condition
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Returned with the original packaging and accessories, when applicable
Please contact us before sending an item back. Our customer support team will review your request, confirm return eligibility, and provide the appropriate return instructions.
Please do not send returned items to our business address unless our customer support team specifically instructs you to do so.
Items That May Not Be Eligible for Return
The following items may not qualify for a return:
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Clearance or final sale items
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Products specifically identified as non-returnable
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Items that have been used
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Items damaged after delivery
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Items with missing parts or accessories, unless the issue resulted from the original shipment
These restrictions do not limit any rights you may have under applicable law. If you are unsure whether your item qualifies for a return, please contact us before sending it back.
2. Damaged Defective or Incorrect Items
If your home decor item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
When contacting us, please provide:
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Your order number
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A description of the issue
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Clear photos of the item
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Photos of the packaging and shipping box, when applicable
Our team will review the information and determine the appropriate next steps.
Depending on the circumstances, a resolution may include a replacement, refund, or another appropriate solution.
Please contact us before returning a damaged, defective, or incorrect item so that we can provide the correct instructions.
3. Returns for Personal Reasons
If you change your mind or decide that an item is not suitable for your space, you may request a return within 30 days of delivery, provided the item meets the return conditions outlined in this policy.
For returns based on personal preference, such as a change of mind or selecting the wrong item, the customer is responsible for the return shipping cost.
Original shipping charges paid at checkout are generally non-refundable unless otherwise required by applicable law or confirmed by our customer support team.
We recommend using a trackable shipping service and keeping your return receipt until the return process is complete.
4. How to Start a Return
Step 1: Contact Us
Email [email protected] with your order number and the reason for your return request.
Step 2: Wait for Review
Our customer support team will review your request and confirm whether the item is eligible for return.
Step 3: Receive Return Instructions
If your return is approved, we will provide the applicable return instructions.
Please do not ship the item before receiving instructions from our team.
Step 4: Prepare and Ship the Item
Pack the item carefully and follow the return instructions provided by our team.
If tracking is available, keep the tracking information until the return has been completed.
Step 5: Return Inspection and Refund
Once the returned item is received and inspected, we will process the applicable refund according to this policy.
5. Refund Timeline
Approved refunds are issued to the original payment method used for the purchase.
After an eligible return is received, our estimated processing timeframe is:
Return inspection and refund processing: 1–3 business days
After we issue the refund, the time required for the funds to appear in your account may vary depending on your bank or payment provider.
We do not charge restocking fees for eligible returns.
6. Lost or Missing Returns
If you have shipped an approved return and the tracking information shows a delivery problem or stops updating, please contact us with your order number and return tracking details.
We will review the available information and help determine the next steps.
We recommend using a trackable shipping service so that the return shipment can be monitored during transit.
7. Exchanges
We do not currently offer direct exchanges.
If you would prefer a different product, you may request a return for the original item, provided it meets the eligibility requirements, and place a new order separately.
The return and new order will be processed independently.
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing it.
Cancellation requests can generally only be processed before an order has been processed or shipped. We cannot guarantee that a cancellation or order change will be possible once processing has begun.
Once an order has shipped, it cannot be cancelled. However, an eligible item may still be returned after delivery according to this policy.
9. No Hidden Fees
We aim to keep our return process clear and transparent.
We do not charge restocking fees for eligible returns. For returns based on personal preference, customers are responsible for the return shipping cost.
Any applicable product, shipping, or return costs will be handled according to the terms explained in this policy and applicable law.
10. Contact Us
If you have questions about returns, refunds, damaged items, or an existing order, please contact our customer support team.
Company Name: AVRAM BYTEWAVE LLC
Address: 327 RADFORD STREET, LOUISVILLE, KY 40242, United States
Email: [email protected]
Phone: +1 (304) 395-1392
Support Hours: Monday through Friday, 9:00 AM to 5:00 PM Central Time
Response Time: We aim to respond within 1 business day on weekdays. Responses to inquiries received on weekends or holidays may take longer.
We understand that sometimes a home decor item may not be the right fit for your space. If something does not work out, please contact us. We will do our best to make the return and refund process clear and straightforward.