Privacy policy

Last updated: October 20, 2026

This Privacy Policy explains how AVRAM BYTEWAVE LLC ("Zalipo," "we," "our," or "us") collects, uses, stores, and shares personal information when you visit our website, purchase home decor products, or contact our customer support team.

We respect your privacy and aim to handle personal information responsibly. We collect and use information as reasonably necessary to operate our website, process orders, provide customer support, and improve your shopping experience, subject to applicable privacy laws.

1. Information We Collect

Depending on how you interact with our website, we may collect the following types of information.

Contact Information

This may include:

  • Name

  • Shipping address

  • Billing address

  • Email address

  • Phone number, when provided

Order Information

When you place an order, we may collect information such as:

  • Products purchased

  • Order history and status

  • Shipping and delivery information

  • Return and refund information

  • Order-related communications

Payment Information

Payments are processed through applicable third-party payment service providers.

We do not intentionally store complete payment card numbers or security codes on our own systems. Payment information is handled according to the applicable payment provider's privacy and security practices.

Customer Communications

When you contact us, we may retain information included in your communications, such as:

  • Customer support messages

  • Email conversations

  • Product questions

  • Order-related inquiries

  • Return or refund requests

Device and Website Information

When you visit our website, certain technical information may be collected automatically, depending on the technologies and services in use. This information may include:

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed

  • Website interactions

  • Referring source

  • General technical information

We use this information as appropriate to operate, maintain, secure, and improve our website.

2. How We Collect Information

We may collect personal information through the following methods.

Information You Provide

You may provide information when you:

  • Place an order

  • Create or use an account, if available

  • Contact customer support

  • Subscribe to store updates

  • Submit a question or inquiry

  • Request assistance with an order

Automatic Collection

Certain technical information may be collected automatically through cookies and similar technologies when you browse our website. The information collected depends on the technologies enabled and your privacy preferences.

Service Providers

We may receive or process information through service providers that help us operate our business, including providers supporting payment processing, order fulfillment, shipping, website operations, security, analytics, and customer support.

3. How We Use Information

We use personal information for legitimate business and operational purposes, subject to applicable law.

Order Processing and Fulfillment

Information may be used to:

  • Process and confirm purchases

  • Fulfill orders

  • Arrange shipping and delivery

  • Provide order updates

  • Process eligible returns and refunds

Customer Support

Information may be used to:

  • Respond to customer questions

  • Review and resolve order issues

  • Provide product information

  • Assist with returns and refunds

Website Operations and Improvement

Information may be used to:

  • Maintain website functionality

  • Monitor website performance

  • Understand website usage

  • Improve product information and shopping experiences

  • Protect website security

  • Detect and address technical issues

Marketing Communications

If you subscribe to marketing communications or otherwise provide the required permission where applicable, we may send information about home decor products, store updates, seasonal collections, helpful content, and promotional offers.

You can unsubscribe from marketing emails at any time by following the instructions included in the email. Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages, such as order confirmations or shipping updates.

Legal and Security Purposes

We may use personal information when reasonably necessary to:

  • Comply with applicable laws and regulations

  • Maintain business and transaction records

  • Detect, prevent, or investigate suspected fraud

  • Protect our rights, property, customers, and business

  • Respond to lawful requests

  • Establish, exercise, or defend legal claims

4. How We Share Information

We may share personal information with service providers and other parties when necessary for the purposes described in this Privacy Policy or when otherwise permitted or required by law.

Payment Service Providers

Relevant information may be shared with payment providers to process transactions, help prevent fraud, and support payment-related services.

Shipping and Delivery Providers

Information such as your name, shipping address, and relevant order details may be provided to shipping and delivery providers so they can fulfill and deliver your order.

Website and Technical Service Providers

We may allow service providers to process information as necessary to support website functionality, security, hosting, technical operations, analytics, and customer support.

Professional Advisers and Legal Authorities

We may disclose information to professional advisers, regulators, law enforcement agencies, or other parties when required by law or reasonably necessary to protect legal rights, safety, property, customers, or our business.

Business Transfers

If our business undergoes a merger, restructuring, financing, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, except as otherwise permitted by law.

5. Sale and Sharing of Personal Information

We do not sell personal information in exchange for money.

Depending on the technologies used on our website, certain advertising, analytics, or similar activities may be considered "sharing" or targeted advertising under some privacy laws, even when no money changes hands.

Where applicable, you may have the right to opt out of certain processing activities, including targeted advertising or the sale or sharing of personal information as defined by applicable law.

To submit a privacy request, please contact us using the information in the Contact Us section below. We will review your request and respond in accordance with applicable law.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and improve your shopping experience.

Depending on the technologies in use, these tools may help us:

  • Maintain essential website functions

  • Remember preferences

  • Support shopping cart and checkout functions

  • Understand website usage

  • Monitor performance

  • Support security

  • Measure marketing or advertising effectiveness, where applicable

You may be able to manage cookies through your browser settings and any privacy preference tools made available on our website.

Disabling certain cookies may affect some website features, including shopping cart or checkout functionality.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and similar technologies.

7. Data Security

We take reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the service and information involved, these measures may include:

  • Encrypted website connections

  • Access controls

  • Secure data-handling practices

  • Fraud prevention measures

  • Technical and organizational safeguards

However, no method of transmitting or storing information electronically can guarantee complete security. We cannot guarantee that information will always remain secure under every circumstance.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, subject to applicable legal requirements.

Retention periods may depend on factors such as:

  • Processing and fulfilling orders

  • Providing customer support

  • Managing returns and refunds

  • Meeting tax, accounting, and other legal obligations

  • Maintaining appropriate business records

  • Preventing fraud or misuse

  • Resolving disputes and enforcing agreements

When personal information is no longer reasonably required, we may delete it, anonymize it, or otherwise handle it in accordance with applicable law.

9. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information through our website, please contact us. We will review the matter and take appropriate steps as required by applicable law.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate personal information

  • Request deletion of eligible personal information

  • Obtain a copy of certain personal information

  • Opt out of certain targeted advertising or data-sharing activities, where applicable

  • Withdraw consent where processing is based on consent

  • Appeal certain privacy-related decisions, where applicable

  • Avoid unlawful discrimination for exercising applicable privacy rights

These rights are subject to applicable legal requirements and exceptions. We may need to verify your identity before processing a request.

To submit a privacy-related request, please contact us using the contact information below. We will review and respond to your request within the timeframe required by applicable law.

11. Third-Party Services

Our website may rely on third-party services to support payment processing, shipping, website functionality, analytics, or other business operations.

When you interact with these services, your information may be handled according to the applicable provider's privacy practices and terms.

We encourage you to review relevant privacy information provided by third-party services when appropriate. This Privacy Policy does not govern websites or services that we do not control.

12. International Visitors

Our business is based in the United States.

If you access our website from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate.

Privacy and data protection laws may differ between jurisdictions. Where required, we will handle applicable transfers in accordance with relevant legal requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.

When we make changes, we will post the updated policy on this page and revise the "Last Updated" date.

We encourage you to review this page periodically to stay informed about our privacy practices.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.

Company Name: AVRAM BYTEWAVE LLC

Business Address: 327 RADFORD STREET, LOUISVILLE, KY 40242, United States

Email: [email protected]

Phone: +1 (304) 395-1392

Support Hours: Monday through Friday, 9:00 AM to 5:00 PM Central Time

We are committed to handling personal information responsibly and providing clear information about how data is used when you shop for home decor with Zalipo.